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Packaging Guidelines For Returning Merchandise


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info@abcoffice.com

TELEPHONE

1-800-658-8788
801-927-3020

ADDRESS

ABC Office
1142 W. Flint Meadow Dr.
Kaysville, UT 84037

General Tips

An unwritten rule is: If you can throw or drop a box from two feet without damaging its contents - it is packaged properly. Rest assured, if your machine is not adequately packaged it will more than likely get damaged during shipping.

Closing the Package

For best results, use one of the following types of packaging tape. Please do not use masking tape, cellophane tape, string, or paper over wrap.

  • Pressure-sensitive plastic or nylon-reinforced tape.
  • Water-activated paper tape:
    • With water-activated paper tape, be sure to use 60-pound grade tape at least three inches wide. Apply three strips of tape to both the top and bottom of the box.
  • Water-activated reinforced tape:
    • A Return Merchandise Authorization number is required for all returns.
    • Please enter the RMA number you received from the ABC Office customer service department into the space provided on the RMA form. Please do not write on the box. This may invalidate your return. Returned items may not be accepted if the original box is marked, damaged, written upon, or stickers or labels are placed upon it.
    • Enclose a copy of the RMA form with the merchandise and send it insured, or freight pre-paid to the address on the form. Then, cut off the bottom portion of the RMA page and use it for the address label. Lastly, tape the label securely to the returning package.

Packaging Guidelines

All sides of the shipping product, including the top and bottom, require at least two inches of packing material. The contents of the box must be secure. Any lose items must be wrapped separately to avoid damage to the machine or to each other during transit.

Shipping Packaging Material Suggestions

The following packaging materials are suitable for most return shipments. Please use adequate cushioning material to ensure that the contents won't move easily when the box is shaken. The box must be securely taped closed. The packing material is only as effective as the box it is shipped in and the way it is sealed.

  • Foam. Solid, not egg crate style Styrofoam
  • Bubble wrap
  • Expanded polystyrene peanuts. These may not be suitable for heavier products that could possibly shift during transit
  • Shredded or crumpled newspapers
  • Shredded cardboard
Small Packages

Tips on Packaging Small Items

Packaging Tips & Supplies

  • Please wrap smaller items separately to ensure maximum protection during transit
  • Use rigid cartons with the flaps intact
  • Use adequate cushioning material for optimum results
  • Place a duplicate return label inside carton. This prevents any possible product return mix-ups with other orders.
  • Use strong tape specifically designed for shipping. Do not use string or paper over wrap.
  • Pleas use a single address label with legible, complete delivery address, and a complete return address.

Corrugated Boxes

  • The new box should be large enough to allow room for adequate cushioning of the material on all sides of the contents will give you the best results.
  • When using an old box, make sure all old labels and other shipment markings have been removed from the box.
  • Do not exceed the maximum gross weight (generally printed on the bottom flap) on the box.

Protecting the Contents

The contents of your package should be wrapped separately. Be sure to cushion each item properly. To prevent damage of fragile items, protecting them from each other with packaging material such a bubble wrap. Then, place the items separated from each other if possible and away from the corners and sides of the box. Also, be sure to use adequate cushioning material to ensure the contents do not move easily when the box is shaken or dropped.

Heavy Packages

Large or Heavy Packages

  • With large or heavier items weighing over 70 lbs., be sure to evaluate the packing materials before shipping. Ensure that the packaging material is adequate enough to protect the product. Dense cushioning material is a must!
  • Cardboard boxes must be of sturdy construction, preferably boxes made with stitched or stapled seams, not glued.
  • Please check the box maker's certification for maximum weight. The higher the weight certification, the more the box will protect its contents from impact during processing and transit.
  • For best results, use newer boxes with strength that has not been compromised by prior-use, wear and tear or moisture such as humidity.
  • Expanded polystyrene, or peanuts, and crumpled paper are not adequate packaging material for heavier items because they easily crush and shift with heavy loads.
  • Customized corrugated or molded foam framing is preferred in most instances and reinforces the rigidity of the outer box.
  • Please do not band packages together. Exceptions may be made when each individual package is in the box designed to support the total package weight. Only same-sized boxes may be banded together.
  • When banding boxes together, if two 40 lbs. boxes are combined into an 80 lbs. unit, both components should be in boxes with at least 80 lbs. weight capacity. This is because on the end, all 80 lbs. will be pressing on the bottom layer of the corrugated box. If you must band packages, please use a minimum of two bands in each direction and label individual boxes.



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