Returns and Cancellations
Return Procedures
Authorized returns will be accepted at the discretion of ABC Office. You have 48 hours to notify us after receiving a damaged or non-working item. All returns must receive a Return Merchandise Authorization (RMA) number from our customer service department. The RMA number is valid for seven days. Boxes without an RMA number on the shipping label will not be accepted. Returned products cannot be accepted if their original boxes are damaged, written upon, marked, or stickers or labels of any type placed upon them.
At ABC Office, we offer two options for returning your order .
Option 1:If the item you purchased does not fit your needs, please contact us within five days of delivery. When you request to return new, unused items, we will give you 100% in-store credit (less freight) that may be applied towards a future purchase. Contact our customer service department and we will help you through this process. Credit will not be issued on freight charges, handling charges, or other special shipping fees.
Option 2:
Your item may be returned for a refund minus a 20% restocking fee or $25 (whichever is greater). Items should be returned in their original product packaging. Products must also include a copy of the invoice and be returned freight pre-paid (insured) to ABC Office. Undamaged merchandise must have been purchased within the previous 30 days and be returned in a resalable condition. Returned merchandise that has been opened or partially used will not be accepted for credit.
Product refunds involving purchases with free shipping may be reduced by the outgoing shipping costs covered by ABC Office.
Product refunds involving purchases with free shipping may be reduced by the outgoing shipping costs covered by ABC Office.
We're sorry, but returns are not allowed on custom, special orders and closeout items. All received product that is not within ABC Office's return policies will be returned to the customer, freight collect, or held for a customer-issued call tag. We are not responsible for product unclaimed for over 45 days.
Due to circumstances beyond our control, we cannot accept returns of most electrical equipment. Most wood-based display racks and other furniture items are custom products and may not be returned.
If you have any questions, please call customer service toll-free at: 800-658-8788.
Refunds on machine service agreements are permitted within five days of purchase. The customer may receive a 100% in-house credit, or receive a refund check minus a $15 processing fee.
No returns on custom or special orders, and close-out items. All accepted product that is not within ABC Office's policies will be returned to the customer, freight collect, or held for a customer issued call tag. ABC Office will not be responsible for unclaimed product left over 45 days.
Due to circumstances beyond our control, we cannot accept returns of electrical equipment. Wood-based display racks are custom products and may not be returned.
If you have any questions, please call customer service at +1 (801) 927-3020 or email customerservice@abcoffice.com.
Packaging Guidelines
See Packaging Guidelines for additional information on how to package returns.
Damage Claims
It is your responsibility to note any damage or possible damage on the bill of lading before accepting delivery. It is the receiver's responsibility to contact the shipper within 48 hours to report damage. The shipper must file all damage claims. The receiver must hold the package until the carrier picks up and inspects the damaged product. We may ask you to help expedite the claim process by taking photos of the damaged package and product. Please do not throw away any original packaging.
A replacement order will not be shipped until a claim has been filed with the carrier. In the event the order was shipped via truck and the bill of lading was signed for free and cleared by the receiver, a replacement order will not be shipped until the claim has been finalized with the carrier. If a replacement order is needed before the damage claim is finalized, a payment by the customer will be required to ship the replacement order. Once the claim has been resolved, and pending the results of the damage claim, a credit may be issued to the original invoice. Failure to do any of the above may invalidate your damage claim.
Refunds / Exchanges
Exchanges and refunds are at the discretion of ABC Office. ABC Office reserves the right to facilitate and assign responsibilities for each party. If it is determined that the customer has no responsibilities, then a full refund or exchange will be made. If both ABC Office and the customer share responsibilities, then the refund or exchange will be apportioned accordingly. ABC Office is responsible for delivering correct items in a working condition to the customer. Customers may be responsible for costs incurred by ABC Office to fulfill your order (such as handling, shipping, repairs).
Please note that it may take up to five business days for your return to reach our warehouse. Once it is received and inspected by our shipping department manager (this typically happens within 72 hours of receipt), we will process your refund and apply compensation within seven days. If you paid with a credit card, please note that depending on your issuing credit card company, it may take up to 10 business days after the credit is applied for the refund to post to your account.
Insurance
It is the customer's responsibility to return products undamaged, except items noted or reported to ABC Office. We inspect all returns. We highly recommend you insure packages returned to ABC Office.
Past Due Accounts
In the event of a past due invoice and legal action is taken to collect payment, the customer agrees to pay all reasonable attorney's fees and court costs. The customer further agrees to pay an additional amount representing fifty percent (50%) of the principal balance if the account is referred to a collection agency or other entity for collection. This additional amount covers the costs associated with collection action processing.
Order Cancellations
ABC Office will make every effort possible to cancel orders when requested by the customer. The customer is responsible for any costs incurred up to the point where the order can be cancelled. These costs may include restocking fees, shipping expenses, and other unforeseen fees. We are sorry, but there are no cancellations for special or custom orders.
Customers who arbitrarily initiate a credit card dispute against ABC Office will receive a charge back fee in the amount of $25. This fee covers costs of the customer's dispute actions. The fee will be invoiced to the customer along with any applicable legal or restocking fees. The customer has 30 days to pay ABC Office the charge back fee. | 
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