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> policies > Returns and Cancellations

Returns and Cancellations


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EMAIL

info@abcoffice.com

TELEPHONE

1-800-658-8788
801-927-3020

ADDRESS

ABC Office
1142 W. Flint Meadow Dr.
Kaysville, UT 84037

Return Procedures

Authorized returns will be accepted at the discretion of ABC Office. You have 48 hours to notify us after receiving a damaged or non-working item.

If NEW UNUSED merchandise is no longer needed, please contact us within three business days of delivery. Your item may be returned for a refund minus a 20% restocking fee. Items should be returned in their original product packaging. Products must also include a copy of the invoice and be returned freight pre-paid and insured to ABC Office. Undamaged merchandise must have been purchased within the previous 20 days and be returned in a resalable condition. Returned merchandise that has been opened or partially used will not be accepted for credit.

Once product is received and inspected if any use is evident additional restocking fees may apply, or the return rejected and product returned to buyer at buyer's expense.

All returns must receive a Return Merchandise Authorization (RMA) number from our customer service department. Please fill out this form to request an RMA. The RMA number is valid for seven days. Boxes without an RMA number on the shipping label will not be accepted. DO NOT write the RMA on the box. RMA numbers should be printed on the shipping label. Returned products cannot be accepted if their original boxes are damaged, written upon, marked, or stickers or labels of any type placed upon them.

Product refunds involving purchase with free shipping will be reduced by the outgoing shipping costs covered by ABC Office.

We're sorry, but returns are not allowed on custom, special orders, closeout and used items.

All received product that is not within ABC Office's return policies will be returned to the customer, freight collect, or held for a customer-issued call tag. We are not responsible for product unclaimed for over 45 days.

Due to circumstances beyond our control, we cannot accept returns of most electrical equipment.

If you have any questions, please call customer service toll-free at: 800-658-8788.

Refunds on machine service agreements are permitted within five days of purchase less a 10% processing fee.

Packaging Guidelines

See Packaging Guidelines for additional information on how to package returns.

Damage Claims

It is your responsibility to note any damage or possible damage on the bill of lading before accepting delivery. It is the receiver's responsibility to contact the shipper within 48 hours to report damage. The shipper must file all damage claims. The receiver must hold the package until the carrier picks up and inspects the damaged product. We may ask you to help expedite the claim process by taking photos of the damaged package and product. Please do not throw away any original packaging.

A replacement order will not be shipped until a claim has been filed with the carrier. In the event the order was shipped via truck and the bill of lading was signed for free and cleared by the receiver, a replacement order will not be shipped until the claim has been finalized with the carrier. If a replacement order is needed before the damage claim is finalized, a payment by the customer will be required to ship the replacement order. Once the claim has been resolved, and pending the results of the damage claim, a credit may be issued to the original invoice. Failure to do any of the above may invalidate your damage claim.

Refunds / Exchanges

Exchanges and refunds are at the discretion of ABC Office. ABC Office reserves the right to facilitate and assign responsibilities for each party. If it is determined that the customer has no responsibilities, then a full refund or exchange will be made. If both ABC Office and the customer share responsibilities, then the refund or exchange will be apportioned accordingly. ABC Office is responsible for delivering correct items in a working condition to the customer. Customers may be responsible for costs incurred by ABC Office to fulfill your order (such as handling, shipping, repairs).

Please note that it may take up to five business days for your return to reach our warehouse. Once it is received and inspected by our shipping department manager (this typically happens within 72 hours of receipt), we will process your refund and apply compensation within seven days. If you paid with a credit card, please note that depending on your issuing credit card company, it may take up to 10 business days after the credit is applied for the refund to post to your account.

Insurance

It is the customer's responsibility to return products undamaged, except items noted or reported to ABC Office. We inspect all returns. We highly recommend you insure packages returned to ABC Office.

Past Due Accounts

In the event of a past due invoice and legal action is taken to collect payment, the customer agrees to pay all reasonable attorney's fees and court costs. The customer further agrees to pay an additional amount representing fifty percent (50%) of the principal balance if the account is referred to a collection agency or other entity for collection. This additional amount covers the costs associated with collection action processing.

Order Cancellations

ABC Office will make every effort possible to cancel orders when requested by the customer. The customer is responsible for any costs incurred up to the point where the order can be cancelled. These costs may include restocking fees, shipping expenses, and other unforeseen fees. We are sorry, but there are no cancellations for special or custom orders.

Orders already in transit to the customer's location cannot be cancelled. At this time a return request will need to be made and an RMA assigned. If customer refuses shipment they will be responsible for all freight costs associated with both the outbound and return freight costs, along with any Restocking Fees.






800-658-8788

Local Phone: 801.927.3020

Fax Number: 801.927.3037

8:00am - 5:00pm (MST) M-F

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