Archive for the ‘Service Department’ Category

Common Roll Laminator Issues & Solutions

Tuesday, June 5th, 2012

Roll Laminator TroubleshootingRoll laminators are amazing machines. If you have never used one, you have probably seen something laminated on one. Roll laminators are typically easy machines to use, which is why it is so frustrating when things don’t go as planned. Roll laminators (found here), as amazing as they are, can cause some serious headaches. If you know what you’re doing, and what to look out for, you should be able to quickly remedy any issues you may run across. Here are some common issues and some simple solutions to help you out.

Before you troubleshoot a roll laminator, it is important to have basic knowledge on how they work. The process is simple when you break it down into a few simple features:

  1. Roll laminators use two rolls of film. One roll goes on the top and the other roll goes on the bottom. This is often referred to as double-sided lamination.
  2. Roll laminators use special film rolls that are placed on rods called mandrels. This is how laminating film is attached to a roll laminator and it is from there that the film is dispersed.
  3. Roll laminators use heat to melt the glue on the laminating film, causing it to stick to the document or item being laminated. When the item leaves the laminator, the glue cools and the process is completed.
  4. Paper enters the roll laminator from the front and exits it from the back.

With this basic knowledge in mind, here are a few of the most common issues that occur with roll laminators and simple solutions to fix them:

  • Cloudy Film – Symptoms of cloudy film involve patches of white throughout the laminated document. This is typically the result of non-melted film. When the adhesive melts on laminating film, it becomes crystal clear. The easiest way to remedy this issue is to turn the temperature up on the laminator. If this still doesn’t fix the problem, you may be using old film or defective film.
  • Ripples – If your film has ripples in it, the film may be being fed in incorrectly. When the top roll and bottom roll aren’t aligned, this can cause ripples and crinkles in the film. Try running the laminator without documents and see how the film is lining up. If it isn’t aligned, adjust the roll on the mandrel until it is lined up with the other roll. This could also be the result of the tension being far too high on one of the rolls, causing film to be dispersed faster on one roll than the other. Most user’s manuals include instructions on properly adjusting the tension on a mandrel.
  • Waves – Waves in laminating film is usually the result of the temperature being too hot. The glue is liquefying too quickly and slides around, resulting in waves when the glue solidifies. Try turning the temperature down and see if this remedies the problem. It could be that the tension on your film mandrels needs to be adjusted as well.
  • Bubbles – Bubbles in film is almost always the result of the temperature being too high. Many people don’t realize different mil thicknesses of film require different temperatures. If there are bubbles in the film, the glue is actually boiling, creating air pockets in the film Turn the temperature down and you will more than likely fix the problem.
  • Curl – If your film is curling, you have the tension too high or too low on one of the film roller’s mandrels. What is happening is one roller is dispensing film slightly faster or slower than the other roller. This causes the film to curl into a U shape after it is cut. While the results may look OK, curled film is difficult to work with and isn’t good for signs, posters and other documents. Try tightening or loosing the tension on one of the mandrels. Run a few tests and decide if more adjustments are necessary. If the curling gets worse, it means you need to loosen the tension rather than tighten it.
  • Jams – I have found that the most common culprit with a roll laminator jam is misfeeding the document from the start. This is where it is critical that you have your side guide properly lined up. If the document is fed crooked, even if it is off by a few millimeters, the angle will progressively get worse as the material is pulled into the laminator. Eventually the document will hit the side of the laminator and will cause a jam to occur. The only solution is to ensure the side guide is correct and that the item is fed in properly. This also happens when a user is trying to laminate an item that is probably too big for the laminator being used. A 27″ laminator can be used to laminate a 27″ wide document, but there is absolutely zero room for error.

This isn’t going to solve all your issues, but should help with the most common issues. We have a really nice Service Department here at ABC Office that can help you fix your roll laminator, get replacement parts and more. You can contact our Laminator Service Department by calling 1-800-658-8788. You can find our entire selection of roll laminators here.

Best Way to Clear out a Jammed Pouch Laminator

Monday, April 23rd, 2012

Clear Pouch Laminator JamsPouch laminators (found here) are wonderful machines to have in the office or even at home. They can be used to protect, enhance and preserve a wide variety of documents. Many people like to laminate photographs, their business cards, menus, signs and more. So what do you do when things go south and your pouch laminator jams? Here are a few tips that may help you get your laminator back up and running.

I would like to break this article don into three categories. I would first like to cover why jams occur and what you can do to prevent them, how to fix a jam if one occurs and what not to do.  While these tips aren’t a guarantee, they should at lest help put you on the right track.

Why do laminating jams occur? The most common reason a laminator experiences a jam is a misfeed. This occurs when a pouch is fed into a laminator at an angle. As the laminating film continues its progression through the laminator, the incorrect angle worsens until the film is crashing into the side of a laminator. If the laminator is not stopped, this can result in permanent damage to the laminator’s gears or motor.

The second most common reason for a laminator jamming is the lack of using a carrier. Laminating pouches are floppy and have almost no rigidity until they are laminated. For this reason, carriers are typically used. Carriers look like manila folders. The lack of using a carrier can often result in the film wrapping under a roller, which can result in the pouch lodging itself in the laminator. While many laminators today claim they are carrierless, I still recommend using a carrier.

How can you fix your jammed laminator? If your laminating pouch is feeding in crooked, try flipping the reverse switch and backing it back out. This will allow you to re-position the pouch. Many laminators, especially those made by Fellowes, include a release lever that releases the laminator’s roller pressure. If your laminator isn’t equipped with a reverse button or a clamp release, turn off the motor and try gently tugging on the pouch. If it moves, try pulling it a little more until you have it released. If the pouch doesn’t move, don’t try forcing it. At this point you’re either going to have to remove the cover of the laminator you’re your going to have to call our Service Technician at 1-800-658-8788.

If the film is wrapped around the rollers inside your laminator (as a result of not using a carrier), you are going to have to remove the cover of your laminator. This will give you access to the inside of the laminator, making film wraparounds easy to remove. Be sure the laminator is unplugged and cool before attempting this. If the idea of using a screwdriver to remove your laminator’s cover is a bit intimidating, please don’t hesitate to call our Service Department at 1-800-658-8788.

Things you should never do. Never under any circumstances try forcing a stuck pouch out of the laminator. This can result in stripped gears and other broken parts. Also, never try using a knife or a pair of scissor to try and “fish out” a jammed pouch. This will often only result in damage to the delicate silicon rollers inside the machine.

If you need additional tips, or would simply like some advice, please call our Service Department at 1-800-658-8788. They are more than happy (and equipped) to help you fix your roll or pouch laminator. They can also provide you with replacement parts. If your laminator is at its end, consider one of our new pouch laminators found here.

David-Link Time Clock Software & PDF Setup Manual

Monday, March 12th, 2012

David-Link Time ClocksDavid-Link time clocks (found here) are now some of the most popular employee time clocks used today. There are many reasons for this. To begin with, David-Link time clocks are extremely affordable and come packed with features. Many of their time clocks include biometric, proximity and keypad time logging features. In order to get the most out of our time clock, you will want to set up the software. Here are a few tips that will help you get your time clock up and going.

To begin with, you will need the David-Link software. If for any reason you do not have your software disc, you can download the basic version of David Link Time Management Software (DLTMS) directly from us:

Once you have your software installed, you will need to begin setting up employees and other features. David-Link has created a nice multi-page PDF manual that goes into great detail on how to set everything up. This is the PDF manual for David Link software:

The manual covers the following categories:

Setting Up and Employee Profile

  • When setting up your software, be sure that the employee enroll number in the software and the employee ID number on the device match up.
  • If necessary, check the days off that apply to each employee.
  • Assign an appropriate shift number for each employee. Shift numbers can be edited under the “Shift” setting option (advance only).

Shift Setting: Standard & Flexible

  • There are two types of shift settings available in the David-Link software. These are standard and flexible. Apply the setting that best suits your needs. The standard shift setting is recommended for employees that have fixed schedules. Flexible shift setting is recommended for most part-time employees.
  • If you are using the flexible shift setting and your employee works after midnight, check the box “Cut-Off” so the system can generate the correct report.

OT Authorization

  • You will first need to create an overtime code. You can do this under the “Employee Posting” tab.
  • Don’t forget to select all the employees that are permitted to work overtime.

Holiday Setting (Advance Only)

  • Legal and special holidays are required fields in order to generate the appropriate employee attendance report.

Leave Application (Advance Only)

  • This option is designed to permit and record employees who take days off on days other than holidays and weekends.
  • There are two steps to set up the leave application.
  • Assign a leave code and description to distinguish different types of leave.
  • When applying the leave option to your employee, don’t forget to choose the correct employee’s name.

Download

  • There are three ways to download and import data from your device to the David-Link Time Management Software.
  • Exporting data can be done via an Ethernet connection, a flash drive or a USB cable.

Virtual Timecard

  • Under the “Time Cards” option, you can view, add, delete and edit transactions for each employee.

Delete Timecard or Add / Edit Time Card

  • This software will allow you to add, delete and edit records under the “Time Cards” option.

Reports

  • Make sure your computer is connected with a printer in order to preview reports available in the software.
  • All reports can be exported to Microsoft Excel format (Advance Only)

There you go! Those are all the categories covered in the manual. Once you have the software figured out, you will discover just how powerful and user-friendly David-Link time clocks can be. We sell these time clocks every day and they have an excellent reputation with our customers. While this software and PDF manual are helpful, we understand that you may still have some questions. Please call us at 1-800-658-8788 with your David-Link time clock questions.

You can find our entire selection of David-Link time clocks by going here.

Minipack Cyclone is Getting an “E” Error Message

Friday, February 24th, 2012

Minipack Cyclone External Vacuum Food SealerWe recently received a call from one of our customers who was using their Minipack Cyclone external vacuum sealer (found here) when a letter E followed by a series of numbers showed up on the screen. They thought they could reset the error message by turning the machine off and back on. While they did try this, it didn’t seem to solve the error message issue. This begs the question; can this message be reset and how do you get your Minipack Cyclone back up and running?

To begin with, the Minipack Cyclone vacuum sealers are extremely popular right now. They are far superior in capacity and quality to sub $100 vacuum sealers and produce far more professional results. One mistake many people make, however, is that the Cyclone line of vacuum sealers are not designed for commercial or high volume packaging applications.

What is happening is that people are overheating the motor. The computer inside the Cyclone is designed to disable the machine when the motor gets too hot. This is a good thing, albeit frustrating. By turning off, the Cyclone prevents the motor from suffering permanent damage. The only thing you can do is turn the machine off and wait until the motor cools back down. The good news is this error is not permanent and your machine is not ruined.

The good news is that this rarely happens. The Minipack Cyclone line of external vacuum sealers are probably the best machines you can purchase, as far as quality and output capacity goes, prior to moving up to a chamber vacuum sealers. If you plan on packaging hundreds of items a day, every day, I recommend going with a chamber vacuum sealer. Chamber sealers are designed, by nature, to be well used.

You can find our entire selection of both external and chamber vacuum sealers here. If you are still having issues, or if you have additional questions, please feel free to call our Service Technician at 1-800-658-8788.

Minipack Shrink Wrap Machine Impulse Sealing Blade Change Instructions

Wednesday, September 14th, 2011

Shrink Wrap MachinesAs is the case with any I-bar or L-bar impulse sealer, they will eventually wear out. Normal wear includes cracking, corrosion, being dull and difficulty cutting film. The average impulse-sealing blade lasts about a year. Once your blade is caput, how do you go about changing it? This article will go into great detail on how to change your impulse-sealing blade.

These instructions are specifically for the Minipack Galileo, Galaxy, Synthesis, Junior, Vision, Media, RP-Series, FM-Series, FC-Series, EP-Series, Replay-Series and Modular-Series. While these tips are specifically for Minipack Galileo, most L-bar sealers operate in a similar manner. Be aware that sealing blade, sealing knife and sealing wire are often used interchangeably.

Minipack Impulse Sealing Blade Installation:

STEP 1 – Loosen the screws that hold the sealing blade in place. This involves a left clamp, center clamp and rear clamp. A brass piston, found in the left and rear clamps, will snap back from spring compression. This is normal. You can now remove the old sealing blade. Check for ware and replace if needed.

Minipack Impulse Blade Change Instructions Part 1

STEP 2 – Working from the back, insert the new sealing blade into the rear brass clamp piston. Do this until it cannot be inserted further. Be aware that the sealing blade must contact the bottom of the brass piston. It needs to make it past the set screw.

Using your left hand, press the blade about 6″ into seat. While holding the blade in place, push the clamp piston forward using an 8mm nut driver. The blade should move forward about ¾”. Release the clamp and continue to press the blade into the seat.

Minipack Impulse Blade Change Instructions Part 2

STEP 3 – You will now need to use your thumb to bend the blade, allowing it to fit inside the seat of the corner clamp. While holding the sealing blade wire in place, continue pressing the blade into the seat until it reaches the left front clamp.

Minipack Impulse Sealing Knife Changing Instructions Part 3

STEP 4 – You will now need to completely loosen the left clamp assembly. Once loose, continue pressing the sealing blade into the seat. Cut the sealing blade approximately 7/8″ past the aluminum channel. Be careful not to cut the sealing blade too short as the retention screw will not be able to hold the blade. If the sealing blade is too long, it will pop out. The brass clamp must be 2mm from the aluminum channel. Re-assemble the left clamp and follow STEP 2.

Minipack Shrink Wrap Sealing Knife Change Instructions Part 4

STEP 5 – Using a soft object, such as wood, push down firmly on the center blade assembly and tighten the set screw. Be aware that improper set screw alignment can lead to the sealing blade popping out during operation.

Minipack Blade Sealing Change Instructions Part 5

STEP 6 – Push the rear clamp forward using an 8mm nut driver and tighten the set screw. Be aware that the brass piston needs to be 2mm away from the aluminum channel.

If for any reason you are having trouble changing the sealing blade, or you need a few additional tips, please feel free to call our Service Department at 800-658-8788. You can find our entire selection of shrink wrap machines, supplies and accessories here.

Impulse Sealing Blade Troubleshooting Tips

Thursday, September 1st, 2011

Impulse Shrink Wrap MachinesImpulse sealing blades are the most common method used to seal and cut shrink film and other plastic materials. In relation to shrink-wrap machines, and even many heat sealers, the blade will eventually begin to dull and efficiency will begin to wane. Bad sealing blade symptoms include cracked blades, built-up blade corrosion and the inability to cut film. Here are a few tips that will help you to extend the life of your impulse sealer.

Impulse Sealer Troubleshooting Tips

  • If you are having issues with your bags or film not properly sealing, try lowering the seal time. The less time that is put on a seal, the stronger it should become.
  • I recommend not exceeding 1.8 seconds when sealing. That should provide the beset seal. A longer sealing time will only compromise the seal and decrease its strength.
  • I recommend cleaning the sealing blade on your shrink wrap machine or heat sealer with either a cleaning gel or with silicon spray. This can potentially extend the life of the sealing blade by up to 12 months.

Heat SealersWhile we do offer replacement kits, wire kits and other accessories for AIE shrink wrap machines and heat sealers (found here), some of our replacement shrink wrap wire, Teflon tape, pads and other parts need to be ordered directly from our Service Department by filling out this form.

Many of the replacement kits are listed directly on the product’s page under “Options and Accessories.” We offer machines from Minpack, AIE, Traco, Rochman, Aline, GHL and others. You can find our I-bar shrink wrap machines here, shrink wrap systems here, L-bar sealers here and heat sealers here.

Minipack MVS31X and MVS35X Chamber Vacuum Sealer Troubleshooting Tips and Calibration

Monday, August 1st, 2011

Minipack MVS31X Chamber Vacuum SealerIf you own a Minipack vacuum sealer, you’re probably well aware of the excellent quality and renowned Italian design. Simply put, our Minipack products (including shrink wrap machines) have an excellent track record with our customers. We have found that most Minipack issues have simple solutions. One small issue that has come up is that the MVS31X and MVS35X won’t pull a full vacuum of 99.9%. Here are a few tips that may help you.

Minipack vacuum sealers can remove 99.9% of the air in a bag. This produces a remarkably tight seal that is excellent for food and product preservation. Few vacuum sealers are able to achieve this high a mark for air removal. Here is a tip that will help over 90% of you who are experiencing issues achieving the much-desired 99.9% mark.

To begin with, re-calibrating your MVS31X and MVS35X will solve the majority your issues. Here are some step-by-step instructions that should help:

MINIPAC MVS31X / MVS35X CALIBRATION INSTRUCTIONS

Minpack Calibration Vacuum Sealer Digital LED DisplayWhen you first receive your Minipack chamber vacuum sealer, it is recommended that you calibrate it. Differences in elevation and atmospheric pressure vary from one place to the next. Calibration will ensure optimal machine operation.

The calibration process will take about 3 minutes of your time. Calibration should be done the first time you operate the machine and after every oil change.

STEP 1 – Connect your chamber vacuum sealer to a power source, leaving the power switch in the OFF position.

STEP 2 – Simultaneously press the down (\/) and up (/\) buttons while switching the power “ON.” The down and up buttons are located under the digital LED display. If done correctly, the LED display will show CAL (calibration). Once you see CAL, release both arrow keys.

STEP 3
– Close the lid to the chamber sealer. The pump will automatically start running. The digital LED display will eventually show up to 3 numbers. These are your calibration numbers. Once these 3 numbers have stopped increasing for about 5 seconds, write down (or otherwise notate) the number on the display and press the (S) button located above the LED display. This will cause the pump to stop and the LED display will return to the last program being used.

STEP 4 – Turn off the power switch and repeat STEP 2.

STEP 5
– You will now close the lid, starting the pump. The LED display will begin displaying numbers that will eventually increase up to 3 total numbers. Once the 3 numbers displayed reach 1-2 numbers below the calibration number you wrote down in STEP 3, press the (S) key. This will stop the pump and again will return the LED display to the last program number being used.

Your Minipack chamber vacuum sealer should now be calibrated to its environment and should now be ready to use.

Is re-calibration not solving your issue? Please contact our Service Department. They are kind, professional and more than happy to help. Our Service Department is fully trained in repairing and servicing Minpack products. You can reach them by filling out this form.

You can find our entire selection of Minpack vacuum sealers here and Minipack shrink wrap machines here.

Office Equipment Repairs, Parts, Manuals & Servicing

Wednesday, July 20th, 2011

Office Equipment Parts, Service & RepairWe live in an often budget strapped world. Even the government is strapped for cash, just read the news. It should come as no surprise that many businesses are trying to stretch out their office equipment even longer before buying new machines. At ABC Office, we have one of the most skilled and trained Service Departments for fixing and repairing the office equipment you use most.

Our Service Department is able to provide you with advice, over-the-phone support, replacement manuals, help with local repairs, service contracts and more. Many of our manuals can be found here.  Our Service Department resources page can be found here. We offer product support for the following:

  • Paper Shredders — This includes replacement shredder shafts / blades, gears, fuses, knobs, belts, circuit boards and more.
  • Laminators — This includes silicon rollers, heating elements, buttons, fuses and circuit boards.
  • Paper Cutters — This includes blade sharpening, springs, cutting sticks, motors, levers and more.
  • Paper Folding Machines — This includes replacement rollers, folding plates, gears, motors, belts, sensors, fuses and circuit boards.
  • Binding Machines — This includes replacement punching dies, handles, guides, knobs, levers, fuses, motors and more.

These are just a few of the machines we service. We also service bursters, check signers, shrink wrap machines, photo ID printers, digital duplicators, foil stamping machines, staplers, scales, letter openers, paper counters and much more.

You can contact our Service Department by filling out this form.

We also have a great selection of new office equipment for sale. You can find everything we offer by going here.

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