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Customer Service - Shipping Information

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ABC Office
1142 W. Flint Meadow Dr.
Kaysville, UT 84037

Delivery Time

Most orders are filled and shipped within 48 hours of receipt of payment, often times sooner. We typically use UPS or FedEx as our primary delivery service. Other carriers may be requested. Though we strive to best honor your shipping requests, we reserve the right to change the shipping carrier if needed.

Free Shipping

When free shipping or free freight is available, it is based on UPS or FedEx's Ground shipping rate/schedule within the Continental U.S. You may expedite your delivery, but you are also responsible to cover the added expense.

Handling Charges

You will be first notified of any additional fees before you are charged. A minimum order/handling charge of $10 will be added to all orders under $35. Other surcharges may be added to the carrier's published shipping rates.

International Shipping

Orders delivered outside the U.S. or its territories, may incur additional charges or delays. ABC Office is not responsible for any of these types of delays, including customs, duties, import, surcharges, or any other taxes and fees imposed by another country. We will make every effort to facilitate a smooth delivery and help you avoid additional fees. If you have any questions or concerns regarding these possible issues, please check with ABC Office before your order is placed.

Pallet Charge

Certain office machines may be damaged during shipping if not securely strapped to a pallet. To insure safe delivery, we require some items to be shipped via pallet. An additional pallet shipping charge is listed on our Web site on the item's product page when applicable.

If you do not wish to pay a pallet fee, you may submit a signed notice absolving ABC Office from any and all liability regarding shipping. These types of orders also must be pre-paid via wire transfer or check (check must clear the bank) before shipment.

Shipping Charges / Rates

Required shipping charges will be added to each order. Shipping charges may include a surcharge. All orders over 150 lbs. will be quoted and shipped via the least expensive common carrier (truck) available, unless requested otherwise.

Common Carrier / Truck

Some items cannot ship via UPS or FedEx. We have carefully attempted to identify these products and have posted notices on the item's specific Web page. Unless specifically requested, we will ship the most economical way (the least expensive common carrier for the value) whenever possible.

Trucking companies will at times charge additional fees depending on your location or the type of delivery that is required. Although not limited to this list, some of those fees are as follows.

Inside Pickup and Inside Delivery
If the driver is required to go inside (beyond the front door or loading dock), to deliver your shipment, instead of remaining at the dock or truck, additional fees will be charged. When obtaining quotes through our system, check off inside delivery and the carrier's fee will be included in your quotes.

Liftgate service
When the shipping or receiving address does not have a loading dock, manual loading or unloading is necessary. A liftgate is a platform at the back of certain trucks that can raise and lower a shipment from the ground to the truck. Additional fees apply for this service.

Residential Delivery
Carriers defines a business zone as a location that opens and closes to the public at set times every day. If you are a business located in a residential zone, (among personal homes or dwellings) or are shipping to or from a residence, the carrier may charge an additional residential fee.

Limited Access
The term LIMITED ACCESS LOCATION includes but is not limited to the following:
   • Individual (mini) storage units
   • Churches
   • Schools
   • Commercial establishments not open to the walk-in public during normal business hours
   • Construction sites
   • Fairs or carnivals
   • Prisons
   • Military Base/Installations
   • Rural route or out of town highway access locations
   • Businesses located in residential areas in Canada
   • Sites requiring Security Inspections prior to delivery


A surcharge to cover miscellaneous shipping, handling, and insurance charges may be added to your shipping cost. You will be notified before you are charged.

Signing for Packages

Packages leave our warehouse in good condition. If you sign for the packages without properly noting damages, we cannot accept responsibility for the goods you accept.

Please do not sign the carrier's delivery receipt until you have adequately inspected the shipment for any physical damage. Do not limit your ability to collect damage claims. You may refuse the shipment or make exceptions with the carrier such as: "Subject to Inspection." This must be noted on the driver's paperwork.

800-658-8788 Local Phone: 801.927.3020 Fax Number: 801.927.3037

8:00am - 5:00pm (MST) M-F

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