You are being redirected to ABC Office. Why? has joined their sister company ABC Office to provide our customers with a greater product selection, while offering the same great prices and service you have come to love and expect!If you have questions or concerns during this transition please give us a call at 1-800-658-8788, or email us at sales@abcoffice.com.

You are being redirected to ABC Office. Why? has joined their sister company ABC Office to provide our customers with a greater product selection, while offering the same great prices and service you have come to love and expect!If you have questions or concerns during this transition please give us a call at 1-800-658-8788, or email us at sales@abcoffice.com.

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ABC Office Terms of Use

Updated: November 15, 2019


Please read the following Terms of Use carefully before placing your order. By accessing, browsing, or using this site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms then please do not use this site.

Privacy and Data Collection
At ABC Office we are very committed to your privacy. ABC Office does not provide individually identifiable information to third parties. We use industry standard technologies to preserve the anonymity of clients information while placing orders and using our website. ABC Office will not, under any circumstance, reveal a client's identity to marketers. All web site visitor or client information gathered in any form may be used for our marketing efforts and remains secure but will not be given away or sold. See our entire Privacy Policy here.

Price and Availability
Prices and the availability of items are subject to change without notice. Any "retail prices" used on abcoffice.com are provided by product manufacturers, distributors or determined based upon comparable products and are subject to change.

While every effort is made to ensure that correct pricing is listed on abcoffice.com, pricing listed on abcoffice.com does not guarantee you that price. In the event a product is listed at an incorrect price due to typographical error we will contact you and inform you of the correct price at which time you may decide if you would like to proceed with or cancel the order.

Backorders
If an item is on backorder we will inform you when we are notified by our supplier. Backordered items are shipped as soon as they are received from our suppliers. ABC Office does not hold orders unless specifically requested. Your order and shipment may be split into multiple invoices and deliveries so that you will receive your order in the timeliest manner possible.

Acceptance of Orders
There may be certain orders that we are either unable to accept or must cancel. ABC Office reserves the right to accept or reject any order prior to shipping at our discretion. The receipt of an order confirmation email is not acceptance of an order. Due to security concerns it is possible that customer information will be subject to verification.

If your order is accepted you agree to pay the full price, including shipping (if applicable) and sales tax (if applicable) shown on the checkout page. If there are additional services required such as (but not limited to) limited access fee, lift-gate fee, inside delivery or return shipping, you agree to pay for these services (all possible effort will be made to notify you of additional fees prior to shipment).

Product Descriptions and Specifications
At ABC Office we strive to ensure the accuracy of product information. However, vendors occasionally alter products, change specifications or packaging without notifying us. Other times typographical errors can occur when entering information on the website. It is possible products and packaging may differ from the descriptions contained on this site. You should not rely solely on information contained on this site before using a product. If you have questions about a product, please contact us at 1-800-658-8788. ABC Office assumes no liability for inaccuracies or misstatements contained on this website.

Payments
All sales transactions must be made in U.S. currency.

Checks / Cashier Checks / Money Orders
In most cases, payments made with a check, cashier check, and money order typically take 2-3 business days to clear the bank. However, in some rare instances these types of payments may take up to 14 days to clear the bank.

First-time orders paid by check are held until cleared by the bank. Subsequent orders may be processed immediately. ABC Office reserves the right to hold checks if needed. There is a minimum $20 fee assessed on all returned checks.

To ensure your order is processed as quickly and efficiently as possible, please contact our customer service department at 1-800-658-8788 before sending payment. All checks require a reference number, supplied by our customer service department. Your order will be processed in a timelier manner when you provide an order reference number with your check. Please provide a state drivers license number with personal checks.

To avoid further order delays, please be sure that the total amount on the check covers the entire invoice. This includes shipping, handling, insurance, etc. If you have any questions, our customer service department can provide you with the exact order amount.

Please send checks to:

     ABC Office
     1142 Flint Meadow Drive
     Kaysville, UT 84037-0829

Accepted Credit Cards
We accept a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

Procurement and private label credit cards (such as a department store credit card) are not accepted.

Purchases by credit card will only be accepted for shipments going to the U.S. and Canada. Canadian orders must ship to the credit card billing address.

Government Purchases / IMPAC Card
Government verification application

Purchase Orders / Credit Terms / Billing
Purchase Orders are accepted from repeat customers, government and educational entities and approved business. ABC Office requires an initial minimum order of $1,000 to establish credit ($100 minimum for public schools). If you are with a government entity, no credit form is necessary. Please complete and submit a credit application to apply for credit with us.

We process credit applications as soon as we receive them. Credit is not issued until your supplied references respond to our inquiries, or our accounting department approves your application. In some instanced this process may take up to 10 business days. Our customer service department will notify you when credit is approved. You may contact our accounting department for your credit application approval status.

Approved customers receive 15-day net credit. Invoices are due and payable 15 days from the date on the invoice. Invoices 30 days overdue are subject to interest and penalties.

All credit orders require a signed copy of your purchase order. Purchase orders may be faxed to 801-927-3037 or mailed to:

     ABC Office
     1142 Flint Meadow Drive
     Kaysville, UT 84037-0829

Wire Transfers
Most non-U.S. based purchases must be paid via wire transfer.

Most wire transfer payments include a $30 wire transfer fee. Most photo ID equipment and supply orders must be paid via wire transfer. A $20 bank fee may be assessed to wire transfers under $500. Wire transfers over $500 require no such fee. Please contact our customer service department before sending funds. This will help expedite your order. All wire transfers require a reference number, supplied by our customer service department, to process your order. For proper wire transfer procedures, please contact our Customer Service Department or call 1-800-658-8788.

Lease to Own
Leasing prices are based upon the amount financed for your order, your credit history, and the length of the lease period. All product leasing is lease-to-own and available to eligible parties pending credit approval. Please contact our customer service department for information pertaining to leasing terms and conditions.

Sales Tax
Sales tax is added to most purchases by Utah customers. If you are tax-exempt, please inform us before placing your order. Tax in other states may apply when the product is shipped from a warehouse located in the customer's state. The buyer is responsible for remitting any additional tax to all appropriate taxing authorities.

Delivery Time
Most orders are filled and shipped within 48 hours of receipt of payment, often times sooner. We typically use UPS or FedEx as our primary delivery service. Other carriers may be requested. Though we strive to best honor your shipping requests, we reserve the right to change the shipping carrier if needed.

Free Shipping
When free shipping or free freight is available, it is based on UPS or FedEx's Ground shipping rate/schedule within the Continental U.S. You may expedite your delivery, but you are also responsible to cover the added expense.

Handling Charges
You will be first notified of any additional fees before you are charged. A minimum order/handling charge of $10 will be added to all orders under $35. Other surcharges may be added to the carrier's published shipping rates.

International Shipping
Orders delivered outside the U.S. or its territories, may incur additional charges or delays. ABC Office is not responsible for any of these types of delays, including customs, duties, import, surcharges, or any other taxes and fees imposed by another country. We will make every effort to facilitate a smooth delivery and help you avoid additional fees. If you have any questions or concerns regarding these possible issues, please check with ABC Office before your order is placed.

Pallet Charge
Certain office machines may be damaged during shipping if not securely strapped to a pallet. To insure safe delivery, we require some items to be shipped via pallet. An additional pallet shipping charge is listed on our Web site on the item's product page when applicable.

If you do not wish to pay a pallet fee, you may submit a signed notice absolving ABC Office from any and all liability regarding shipping. These types of orders also must be pre-paid via wire transfer or check (check must clear the bank) before shipment.

Shipping Charges / Rates
Required shipping charges will be added to each order. Shipping charges may include a surcharge. All orders over 150 lbs. will be quoted and shipped via the least expensive common carrier (truck) available, unless requested otherwise.

Common Carrier / Truck
Some items cannot ship via UPS or FedEx. We have carefully attempted to identify these products and have posted notices on the item's specific Web page. Unless specifically requested, we will ship the most economical way (the least expensive common carrier for the value) whenever possible.

Trucking companies will at times charge additional fees depending on your location or the type of delivery that is required. Although not limited to this list, some of those fees are as follows.

Inside Pickup and Inside Delivery - If the driver is required to go inside (beyond the front door or loading dock), to deliver your shipment, instead of remaining at the dock or truck, additional fees will be charged. When obtaining quotes through our system, check off inside delivery and the carrier's fee will be included in your quotes.

Liftgate service - When the shipping or receiving address does not have a loading dock, manual loading or unloading is necessary. A liftgate is a platform at the back of certain trucks that can raise and lower a shipment from the ground to the truck. Additional fees apply for this service.

Residential Delivery - Carriers defines a business zone as a location that opens and closes to the public at set times every day. If you are a business located in a residential zone, (among personal homes or dwellings) or are shipping to or from a residence, the carrier may charge an additional residential fee.

Limited Access - The term LIMITED ACCESS LOCATION includes but is not limited to the following:
  • Individual (mini) storage units
  • Churches
  • Schools
  • Commercial establishments not open to the walk-in public during normal business hours
  • Construction sites
  • Fairs or carnivals
  • Prisons
  • Military Base/Installations
  • Rural route or out of town highway access locations
  • Businesses located in residential areas in Canada
  • Sites requiring Security Inspections prior to delivery

Surcharges
A surcharge to cover miscellaneous shipping, handling, and insurance charges may be added to your shipping cost. You will be notified before you are charged.

Signing for Packages
Packages leave our warehouse in good condition. If you sign for the packages without properly noting damages, we cannot accept responsibility for the goods you accept.

Please do not sign the carrier's delivery receipt until you have adequately inspected the shipment for any physical damage. Do not limit your ability to collect damage claims. You may refuse the shipment or make exceptions with the carrier such as: "Subject to Inspection." This must be noted on the driver's paperwork.

Return Procedures
Authorized returns will be accepted at the discretion of ABC Office. You have 48 hours to notify us after receiving a damaged or non-working item.

If NEW UNUSED merchandise is no longer needed, please contact us within three business days of delivery. Your item may be returned for a refund minus a 20% restocking fee. Items should be returned in their original product packaging. Products must also include a copy of the invoice and be returned freight pre-paid and insured to ABC Office. Undamaged merchandise must have been purchased within the previous 20 days and be returned in a resalable condition. Returned merchandise that has been opened or partially used will not be accepted for credit.

Once product is received and inspected if any use is evident additional restocking fees may apply, or the return rejected and product returned to buyer at buyer's expense.

All returns must receive a Return Merchandise Authorization (RMA) number from our customer service department. Please fill out this form to request an RMA. The RMA number is valid for seven days. Boxes without an RMA number on the shipping label will not be accepted. DO NOT write the RMA on the box. RMA numbers should be printed on the shipping label. Returned products cannot be accepted if their original boxes are damaged, written upon, marked, or stickers or labels of any type placed upon them.

Product refunds involving purchase with free shipping will be reduced by the outgoing shipping costs covered by ABC Office.

We're sorry, but returns are not allowed on custom, special orders, closeout and used items.

All received product that is not within ABC Office's return policies will be returned to the customer, freight collect, or held for a customer-issued call tag. We are not responsible for product unclaimed for over 45 days.

Due to circumstances beyond our control, we cannot accept returns of most electrical equipment.

If you have any questions, please call customer service toll-free at: 1-800-658-8788.

Refunds on machine service agreements are permitted within five days of purchase less a 10% processing fee.

Packaging Guidelines
It is the customer's responsibility to return products undamaged, except items noted or reported to ABC Office. See Packaging Guidelines for additional information on how to package returns.

Damage Claims
It is your responsibility to note any damage or possible damage on the bill of lading before accepting delivery. It is the receiver's responsibility to contact the shipper within 48 hours to report damage. The shipper must file all damage claims. The receiver must hold the package until the carrier picks up and inspects the damaged product. We may ask you to help expedite the claim process by taking photos of the damaged package and product. Please do not throw away any original packaging.

A replacement order will not be shipped until a claim has been filed with the carrier. In the event the order was shipped via truck and the bill of lading was signed for free and cleared by the receiver, a replacement order will not be shipped until the claim has been finalized with the carrier. If a replacement order is needed before the damage claim is finalized, a payment by the customer will be required to ship the replacement order. Once the claim has been resolved, and pending the results of the damage claim, a credit may be issued to the original invoice. Failure to do any of the above may invalidate your damage claim.

Refunds / Exchanges
Exchanges and refunds are at the discretion of ABC Office. ABC Office reserves the right to facilitate and assign responsibilities for each party. If it is determined that the customer has no responsibilities, then a full refund or exchange will be made. If both ABC Office and the customer share responsibilities, then the refund or exchange will be apportioned accordingly. ABC Office is responsible for delivering correct items in a working condition to the customer. Customers may be responsible for costs incurred by ABC Office to fulfill your order (such as handling, shipping, repairs).

Please note that it may take up to five business days for your return to reach our warehouse. Once it is received and inspected by our shipping department manager (this typically happens within 72 hours of receipt), we will process your refund and apply compensation within seven days. If you paid with a credit card, please note that depending on your issuing credit card company, it may take up to 10 business days after the credit is applied for the refund to post to your account.

Insurance
It is the customer's responsibility to return products undamaged, except items noted or reported to ABC Office. We inspect all returns. We highly recommend you insure packages returned to ABC Office.

Past Due Accounts
In the event of a past due invoice and legal action is taken to collect payment, the customer agrees to pay all reasonable attorney's fees and court costs. The customer further agrees to pay an additional amount representing fifty percent (50%) of the principal balance if the account is referred to a collection agency or other entity for collection. This additional amount covers the costs associated with collection action processing.

Order Cancellations
ABC Office will make every effort possible to cancel orders when requested by the customer. The customer is responsible for any costs incurred up to the point where the order can be cancelled. These costs may include restocking fees, shipping expenses, and other unforeseen fees. We are sorry, but there are no cancellations for special or custom orders.

Orders already in transit to the customer's location cannot be cancelled. At this time a return request will need to be made and an RMA assigned. If customer refuses shipment they will be responsible for all freight costs associated with both the outbound and return freight costs, along with any Restocking Fees.

ABC Office 30-Day Low-Price Guarantee
At ABC Office, we offer a 30-Day Low-Price Guarantee. If you find a price lower than ours on the Internet, you may qualify for the low-price guarantee. Eligibility requirements include:
  • The competing Internet retailer must have the identical product in stock.
  • The product is correctly priced.
  • Competing pricing must be publicly advertised.
  • Valid for 30 days from invoice date.

When requesting a low-price guarantee, please be aware that prices will be compared on the following criteria:
  • Prices are compared on product price only, not shipping and handling charges, when calculating the competitor's total price.
  • Our 30-Day Low-Price Guarantee does not apply to promotional offers.
  • Our 30-Day Low-Price Guarantee is limited to three of the same product, shipped to the same address.
  • The 30-Day Low-Price Guarantee is subject to change at any time.

Trademarks / Copyrights
Product names and company logos displayed on this website remain the trademarks of their respective owners.

All trademark, copyright and other intellectual property rights on ABC Office, and its content (including, but not limited to, the website design, graphics, content, text, and all software and source codes connected with the website) are owned by or licensed to ABC Office, or otherwise used by ABC Office as permitted by law. In accessing the website you agree that you will use the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.

Have more questions?
Don't hesitate to contact us!

EMAIL

info@abcoffice.com

TELEPHONE

1-800-658-8788
801-927-3020

ADDRESS

ABC Office
1142 Flint Meadow Dr.
Kaysville, UT 84037


800-658-8788 Local Phone: 801.927.3020 Fax Number: 801.927.3037

8:00am - 5:00pm (MST) M-F

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